FAQ

Q.What types of rooms are available?

  • Traditional guest room 2x queen - $149/night
  • Traditional guest room 1x king - $149/night
  • Junior Suite 1x king - $209/night

Q.How many people can we put in a room?
In accordance with the fire marshal restrictions, the hotel doesn’t like to see more than four people per room.

Q.Where can I find people to room share with?
You can check our our Conroomies page, @ us on Twitter, and post in our Telegram group.

Q.Does the hotel have WiFi?
Complimentary Wired & Wireless Internet in all public areas, as well as in rooms. If you require faster/better internet it is available for a small charge.

Q.Can I bring my pet?
Dogs under 40lbs are accepted at no charge. A fee of $20 CAD will apply for dogs over 40lbs and other pets. A maximum of two pets are allowed per room. Please contact the hotel for further information.

Q.How much parking is around the hotel?
There is parking around the hotel and also in the parkade.

Q.How much does parking cost?
Parking is complimentary for convention attendees and overnight hotel guests. Remember you must register your license plate with the front desk to avoid being ticketed.

Q.Why did you decide not to host a party floor?
With a new hotel comes new responsibilities and new relationships. Moving to this venue meant losing some of the flexibility we had with the previous hotel. We hope that as we build a strong relationship and trust with our new venue, we will be able to get back some flexibility we previously had.

Q.Can we still have parties at Vancoufur 2019?
Gatherings can happen provided they do not disturb other hotel guests, but we will not have a party floor as it was in previous years. What happens in your room is your responsibility.

Q.What amenities does the new hotel have?
Sheraton fitness centre, Sheraton club lounge (for club use only), complimentary airport shuttle, Starbucks, Harold’s Bistro and Bar, heated pool and hot tub in outdoor courtyard.

Q.Is there any suites with kitchens?
There are no suites with full kitchens. Hotel rooms have mini fridges, and microwaves are available on request based on availability.

Q.Is there really a Starbucks in the hotel?
Yes! There really is a full service Starbucks INSIDE the hotel!

Q.Where can we get food around the new hotel?
The hotel is right across from Richmond Center, and is within walking distance of many great restaurants, and eating establishments. There is also Starbucks and Harold’s Bistro and Bar within the hotel itself.

Q.I can’t afford a hotel room. Can I crash somewhere in the con space?
No, you cannot crash in the con space. If you need to find a roommate, check our telegram or Conroomies page.

Q.Can I pay for a hotel room if I don’t have a credit card?
You will need a credit card to book/reserve your hotel room, but you can pay with cash or debit when you check out.

Q. What is the hotel cancellation policy?
You can cancel free of charge until 4:00PM PST 48 hours prior to check in date without being charged for the first night.

Q.I have questions about the hotel that aren’t listed here. Who do I talk to?
You can check the hotel FAQ here. If you still don’t find the answer you are looking for, please DM our Twitter, message us on Facebook, or you can contact our Venue Liaison at hotel@vancoufur.org.

Q.How do I get to the Hotel from the Airport?
The Sheraton offers free shuttle service to and from the airport. (http://www.sheratonvancouverairport.com/vancouver-airport-shuttle) You can also take the Skytrain.

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